This hotel offered a great apartment that we really enjoyed, with incredibly efficient and attentive staff who respected our privacy. Excellent apartment, efficient and attentive staff, respected privacy.

the hotel was not ready to accept guests they rushed thier opening for the expo but charged top dollar

not ready

The staff was responsive and efficient to chat with.

The bathroom was terrible.

We had a fantastic experience at this hotel, enjoying its great price and awesome location, along with a bathroom that had a shower, hairdryers, and robes.

Location, right in the middle of huai hai lu.

Found a piece of broken glass on the rug in the living room.

Good location, relaxed atmosphere

Living area quite small, bathroom cramped

The location of Ascott Huai Hai Road Shanghai is excellent, with easy access to Xintiandi and nearby shopping malls. The hotel offers great value for money, especially for budget travelers. The kitchenette facilities and the supply of crockery and utensils are impressive.

The stay at Ascott Huai Hai Road Shanghai felt like home, with no complaints.

We requested down pillows and they were delivered, plus the breakfast was hot, had great service, and while the variety was limited, it still made for a pleasant experience.

The only thing I like about this hotel is the convenience of the location.It is easily accessible to most places.

(1)The Breakfast.--it's pathetic.You only have 1 kind of bread, which is white bread. I am diabetic and I take only multigrain ot wholemeal.Overall, the quality and selection is very poor,which does not speak well for a quality accomodation in Ascott.(2) Understand that this is a new hotel, but the decor in the room looks old.

the location is amazing

the cleanliness of teh room, and price/quality

I chose this hotel for attending an annual general meeting, and I was impressed by their public security bureau system at the front office. The event facilities, including the conference center and meeting room, were well-equipped and convenient. The complimentary wired Internet access and business center were also useful for my work.

The one service that I missed for my work was the lack of room service. It would have been helpful to have the option of dining in my room during busy work days.

Good location, great facilities (including washing machine), good cosmetics, big and comfort room, excellent bed

Due to the contract with Booked.net room rate include breakfast only for 1 person. The hotel staff even didn't tell us about it and it was very bad surprise. It's really look very rude when for 2 persons in room only 1 breakfast. By the way, it cost not very much, so the reason is obscure.

I like that the wifi is accessible in the room as I needed to work. The location is very central. However, there is a room refridgerator but nothing inside, I have to buy drinks if I need to. The cleaner did not change my sheets daily.

The refridgerator is empty.

I really appreciated that they had down pillows ready for me when I arrived. The breakfast was warm, but there weren’t many options to choose from. I want to give a shout-out to the helpful staff! 😊.

The worse hotel staff I ever faced for my 20 yrs of hotel guest experiences. surely does not even match 2 star hotel staff(reception) level. After staying 3 nites there wanted to extend another 2 nites more. I call up the front desk and get verbal confirmation for 1 bedroom premier. 2.30 hrs later received call from front desk. He said I must get out the room before 12 noon (it was 10.43 when he called me) I said I have extended 2 nites more. He said no room available.I Told him to listen recorded phone conversation to confirm! He said firmly no room available and the lady who confirm the room was new comer its her fault! In fact hotel had opened 40 days ago all staff was new comer! What a great service!

As I have mentioned staff and staff.. I have showed them my booking confirmation email but they saif they did not received it and I must wait till they got the confirmation and let me do the check in! I told them take the necessasy deposit and just let me do check in , put on my things. The answer is no! Eventhough after seen my email confirmation! I thought Singapore companies does professional job everywhere in this world. The next day extended 2 nites thru another website but I have got the same problem. They said I did not booked room! Showed them prepaid purchase confirmation! They guy smiled on me sarcasticly said ; no booking on system! Sounds like you are trying to cheat me!